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Senior Research Executive – Voice of the Customer!

Job description


Senior Research Executive – Voice of the Customer!

Central London (Hybrid, c 2 office days/ week), £30-40,000 + Strong benefits

This pioneer in the customer experience and voice of the customer research and consultancy is looking to grow their insight team. Offering bespoke custom solutions, technologically advanced real-time reporting as well as insight driven consultancy, they enable a broad, loyal client-base to dig deep into customer priorities, values and needs.  

A great opportunity to stretch your client skills, collaborating with inspiring Directors, you will have ownership of key client relationships from day one, taking the lead on client communication as well as end-to-end project delivery for high profile tracking programs.  You will engage clients with your insight generation and storytelling skills, delivery debriefs and taking part in workshops sharing valuable insights and actionable recommendations.  They are trusted partners to a wide range of clients – top financial brands, innovators in fintech, charities and retailers.

This role is a great option if you are keen to complement your strong quantitative research skills with qualitative methods as you will have lots of opportunity to get involved in ad hoc projects using qualitative methods.  Another exciting aspect will be involvement in devising and delivering thought leadership which have included fascinating pieces on sustainability, diversity and inclusion.

If you are a switched-on quantitative researcher, ideally with some expertise in customer experience/ voice of the customer studies who is looking for fresh inspiration, greater autonomy and a ‘work-family’ culture, we’d love to hear from you!

 Resources Group’s Diversity and Equality Policy determines that we submit applicants to our clients on the basis of merit and ability, regardless of race, colour, age, disability, family responsibilities, gender, marital status, nationality, religious or political views or affiliations, sexual orientation or socio-economic background.