- Posted 11 March 2026
- Salary $110,000 - $140,000 + Super
- Location Australia: Sydney
- Job type Permanent
- DisciplineResearch Strategy, Data Strategy
- Reference10274583
- Job Category Qualitative Research & Planning, Quantitative Insights & Strategy
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Senior Consultant - CX, Voice of Customer & Strategic Insights
Job description
A highly respected strategy and insights consultancy is looking for a Senior Consultant with strong experience in Customer Experience (CX) and Voice of Customer (VOC) to lead strategic client relationships and deliver impactful insights programs.
This is a consulting-led role where you’ll work closely with senior stakeholders to help organisations better understand their customers and translate insight into meaningful business action.
You’ll join a team known for combining research, behavioural science and strategy to solve complex challenges for leading Australian brands.
The Role
As a Senior Consultant, you will lead major CX and VOC engagements while partnering with clients to design and implement insight-driven strategies.
This role combines research leadership, strategic consulting and client relationship management, giving you the opportunity to influence both client outcomes and the direction of projects.
Key responsibilities include:
Client & Consulting Leadership
You’re an experienced insights or consulting professional who enjoys tackling complex business problems and translating data into clear strategic direction.
You will likely bring:
About Resources Group
We are the Leading Global Talent Agency for Insights, Analytics & Data Strategy. Our consultants take the time to truly understand your career aims and are dedicated to providing tailored, impartial advice to find you the very best career move. We have access to an unrivalled and exclusive range of job opportunities with trailblazing agencies and blue-chips across Australia, NZ and APAC.
Resources Group’s Diversity and Equality Policy determines that we submit applicants to our clients on the basis of merit and ability, regardless of race, colour, age, disability, family responsibilities, gender, marital status, nationality, religious or political views or affiliations, sexual orientation or socio-economic background.
This is a consulting-led role where you’ll work closely with senior stakeholders to help organisations better understand their customers and translate insight into meaningful business action.
You’ll join a team known for combining research, behavioural science and strategy to solve complex challenges for leading Australian brands.
The Role
As a Senior Consultant, you will lead major CX and VOC engagements while partnering with clients to design and implement insight-driven strategies.
This role combines research leadership, strategic consulting and client relationship management, giving you the opportunity to influence both client outcomes and the direction of projects.
Key responsibilities include:
Client & Consulting Leadership
- Build trusted relationships with senior client stakeholders
- Provide strategic guidance that goes beyond traditional research delivery
- Develop a deep understanding of client industries, challenges and opportunities
- Design and lead CX and VOC programs that connect customer metrics to business outcomes
- Advise clients on CX frameworks and measurement approaches (NPS, CSAT, CES etc.)
- Translate customer feedback and data into clear, actionable business recommendations
- Lead proposals, project design and delivery across quantitative and qualitative methodologies
- Analyse data to uncover meaningful customer and market insights
- Develop clear, engaging and visually compelling insight deliverables
- Contribute to the development of new methodologies, frameworks and intellectual property
- Bring fresh thinking to CX, insights and consulting approaches
- Support workshops, presentations and industry engagement
- Mentor and support junior consultants and researchers
- Contribute to team capability building and knowledge sharing
- Help foster a collaborative, curious and high-performing team culture
- Work on high-impact CX and customer insight programs for leading brands
- Play a key role in shaping strategy and influencing senior decision-makers
- Collaborate with a multidisciplinary team spanning research, consulting, psychology and strategy
- Contribute to the development of new methodologies, frameworks and thought leadership
- Join a supportive, intellectually curious and collaborative consulting culture
You’re an experienced insights or consulting professional who enjoys tackling complex business problems and translating data into clear strategic direction.
You will likely bring:
- 5/6+ years’ experience in market research, insights consulting or strategy roles
- Strong expertise working on CX or Voice of Customer programs
- Experience managing senior client relationships and influencing stakeholders
- Strong quantitative research and analytical capability (Q/SPSS advantageous)
- Ability to connect insights to commercial strategy and decision-making
- Excellent storytelling, presentation and communication skills
- Experience mentoring or supporting junior team members
About Resources Group
We are the Leading Global Talent Agency for Insights, Analytics & Data Strategy. Our consultants take the time to truly understand your career aims and are dedicated to providing tailored, impartial advice to find you the very best career move. We have access to an unrivalled and exclusive range of job opportunities with trailblazing agencies and blue-chips across Australia, NZ and APAC.
Resources Group’s Diversity and Equality Policy determines that we submit applicants to our clients on the basis of merit and ability, regardless of race, colour, age, disability, family responsibilities, gender, marital status, nationality, religious or political views or affiliations, sexual orientation or socio-economic background.