Market Research Consultant | Customer Experience (CX) | Voice of Customer (VOC) | Insights & Strategy

An award-winning strategic insights consultancy is looking for a Senior Consultant with 5+ years’ experience in market research or insights to help leading brands solve complex business problems through CX, VOC and strategic quantitative insights.

Ready to take the next step in your market research or insights consulting career?

This award-winning strategic insights consultancy sits at the intersection of research, psychology, data analytics and consulting. Their work helps some of Australia’s most recognised brands answer a critical question: what should we do next?

This is a hands-on consulting and research role where you’ll manage projects and work closely with senior leaders to deliver high-impact insights.
You’ll play a key role across Customer Experience (CX) and Voice of Customer (VOC) programs, while contributing to a wide range of strategic research projects including:

• Customer Experience (CX) strategy and measurement
  • Voice of Customer (VOC) programs
  • Brand positioning research
  • Customer segmentation
  • Customer journey mapping
  • Pricing and commercial strategy research
  • Reputation and perception studies

You’ll combine strong research expertise with consulting thinking, helping turn complex data into clear, actionable insights for clients.

Why Join This Consultancy?

• Work with tier-one brands who value strategic insight
  • Deliver CX and VOC programs that shape real business decisions
  • Tackle diverse strategic research challenges across industries
  • Learn innovative methodologies and consulting frameworks
  • Use advanced tools in analytics, dashboards, visualisation and CX platforms
  • Join a collaborative, supportive team with excellent retention

What You’ll Bring

• 5+ years’ experience in market research, insights or consulting
  • Experience working on CX, VOC or customer insights programs
  • Strong ability to analyse data and translate findings into compelling stories
  • Quantitative analysis skills (Q, SPSS or similar advantageous)
  • Confidence managing projects and presenting insights to clients
  • A collaborative mindset and enthusiasm for developing your consulting skills

Why This Role?
If you’re looking to step beyond traditional research delivery into more strategic consulting work, this role offers exposure to complex business challenges, strategic insights and tier-one clients.
It’s an ideal move for a Senior Research Executive, Research Manager or Consultant ready to elevate their career.

Apply or enquire confidentially.

Send your CV to Rowan Haylett at Resources Group rhaylett@resourcesgroup.com or call 0449 880 582

About Resources Group
We are the Leading Global Talent Agency for Insights, Analytics & Data Strategy. Our consultants take the time to truly understand your career aims and are dedicated to providing tailored, impartial advice to find you the very best career move. We have access to an unrivalled and exclusive range of job opportunities with trailblazing agencies and blue-chips across Australia, NZ and APAC.
Resources Group’s Diversity and Equality Policy determines that we submit applicants to our clients on the basis of merit and ability, regardless of race, colour, age, disability, family responsibilities, gender, marital status, nationality, religious or political views or affiliations, sexual orientation or socio-economic background.