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Senior Insights Manager - CX & Service Design

Job description

  • Do you bring a strong understanding and experience in CX, change management and business strategy?

  • Do your skills span market research consultancy, client engagement and program leadership

  • Would you like to work for Australia’s fastest-growing CX Insights and Strategy Teams?

This hot new vacancy sits within the CX and Service Design division of a wider business consulting group that specializes in data-driven strategy.
The key purpose of the role is to govern research consultation projects to help clients better understand their relationship with their customers driving better engagement and satisfaction
Day to day, the business is looking for a future leader who can immediately contribute to the success and growth of the team through client engagement, research expertise, team management and client account growth.
You’ll encounter a passionate culture – working with professionals who relish their role in helping high-profile service organisations improve their performance. You’ll enjoy a place where you can apply and build your expertise within CX, and work with other like-minded specialists across other industry sectors. There is also access to tools and technologies that allow for agile, flexible and creative solutions; in a working environment that is itself flexible for managing work and home commitments.
Skills and expectations:

  • 4-5 years + of relevant market research or insights experience

  • Strong track record in CX insights and strategy

  • Research – quantitative research methods, project management, analysis, reporting and presenting evidence-based insights

  • Analytical and problem-solving skills

  • Run Workshops

  • Passion and determination to succeed

  • Excellent verbal, written and presentation skills

  • Management skills to positively influence and develop junior team members

  • The ability and desire to represent the firm through articles, conferences & whitepapers

  • The desire to work in an ‘ideas’ environment where you will be called upon to help develop product and services

  Culture, benefits and perks:

  • A business that strives to deliver a growth philosophy not just for its clients, but also for its people.

  • 25 days leave, enhanced parental leave, an ability to purchase leave for that extra-long holiday, flexible working, a packed social calendar, free flu vaccinations, state-of-the-art custom-designed offices and a fully stocked pantry

So, if you are ready to see what it really means to “partner” with clients to drive CX strategy don’t delay – apply today! To apply please send your CV to Rowan Haylett at

About Resources Group
We are the Leading Global Talent Agency for Insights, Analytics & Data Strategy. Our consultants take the time to truly understand your career aims and are dedicated to providing tailored, impartial advice to find you the very best career move. We have access to an unrivalled and exclusive range of job opportunities with trailblazing agencies and blue-chips across Australia, NZ and APAC.
Resources Group’s Diversity and Equality Policy determines that we submit applicants to our clients on the basis of merit and ability, regardless of race, colour, age, disability, family responsibilities, gender, marital status, nationality, religious or political views or affiliations, sexual orientation or socio-economic background.