This is an opportunity to step into a commercially significant client leadership role within a leading insights agency. Working alongside a highly experienced Director, you will act as second-in-command on a major account, taking responsibility for the quality of client interactions, the standard of research outputs, and the ongoing strategic direction of the partnership.

The account represents a deep, multi-layered relationship, spanning large-scale CX and NPS programmes across a diverse portfolio of assets, alongside a steady pipeline of ad hoc work including corporate reputation, journey mapping, segmentation, brand, and pricing studies.

Key responsibilities include:

• Supporting and strengthening a trusted client relationship, managing day-to-day delivery and engagement
• Leading conversations around CX, NPS and Voice of Customer programmes with confidence and authority
• Bringing commercial acumen to monthly and quarterly reporting, dashboarding, and the translation of insights into clear business actions
• Applying strong technical expertise, with advanced quantitative skills and Q proficiency essential
• Elevating team capability through mentoring and developing junior consultants

About you:

You are a hands-on quantitative researcher with a strong foundation in CX and tracking work, ideally gained within retail, property or services sectors. You combine analytical rigour with commercial instinct and are comfortable operating across both delivery and strategic levels.
You will be equally confident presenting to senior stakeholders as you are managing programmes end-to-end, contributing to analysis, and supporting the development of others within the team.
This role offers the chance to play a key part in a high-profile account, working within a collaborative and high-performing environment where quality, insight and client impact are paramount. Other benefits you can count on include:

• Additional annual leave, including dedicated wellbeing days
• Bespoke learning and development programmes to support long-term career progression
• A progressive and generous parental leave offering
• Flexible, hybrid working built on trust and autonomy
• An award-winning, globally recognised consultancy at the forefront of decision science

For a confidential discussion about this role and other related opportunities, contact Senior Partner Gemma Lewis – glewis@resourcesgroup.com.

About Resources Group
We are the Leading Global Talent Agency for Insights, Analytics & Data Strategy. Our consultants take the time to truly understand your career aims and are dedicated to providing tailored, impartial advice to find you the very best career move. We have access to an unrivalled and exclusive range of job opportunities with trailblazing agencies and blue-chips across Australia, NZ and APAC.
Resources Group’s Diversity and Equality Policy determines that we submit applicants to our clients on the basis of merit and ability, regardless of race, colour, age, disability, family responsibilities, gender, marital status, nationality, religious or political views or affiliations, sexual orientation or socio-economic background.