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Customer Success Manager

Job description

Fantastic company culture, opportunities for personal & career growth, highly sought-after client accounts & commitment to new technologies.
This global online research technology company exemplify innovation. Working with research houses and marketing departments, their smart data solutions connect brands with their consumers. A need has arisen for an experienced Senior Customer Success Manager to be responsible for delivering their suite of services and tools to their clients and managing top accounts.
Key Responsibilities:

  • Leading relationships with assigned clients to ensure increasing adoption, solid retention, and 1st class client satisfaction.

  • Work with clients to establish critical goals or other key performance indicators, and aid the customer in achieving their goals.

  • Work to identify and/or develop upsell opportunities.

  • Advocate customer needs/issues cross-departmentally.

  • Ensure that customers’ onboarding runs smoothly, training clients on systems usage.

Recognising that its success is built on the collaboration of its talented team, this agency places huge value on maintaining an energised, positive, and inspiring working environment. Team fit is of huge importance, and they are keen to speak to a positive, confident, ambitious individual; excited by the prospect of managing lucrative client relationships.
The right person will have:

  • A strong track record of account/project management

  • An understanding of online research, panels and research technologies

  • The ability to juggle several projects simultaneously

  • Fantastic verbal and written communication skills with high attention to detail

  • Be an excellent team player with a ”we, not me” mentality

To apply for this great role please send your CV to Rowan Haylett at or call Rowan on 0449880582

About Resources Group
We are the Leading Global Talent Agency for Insights, Analytics & Data Strategy. Our consultants take the time to truly understand your career aims and are dedicated to providing tailored, impartial advice to find you the very best career move. We have access to an unrivalled and exclusive range of job opportunities with trailblazing agencies and blue-chips across Australia, NZ and APAC.
Resources Group’s Diversity and Equality Policy determines that we submit applicants to our clients on the basis of merit and ability, regardless of race, colour, age, disability, family responsibilities, gender, marital status, nationality, religious or political views or affiliations, sexual orientation or socio-economic background.