Step into a high-impact, senior client-facing role with Australia’s leading business intelligence and market research partner to the financial services sector.

This highly respected firm works at the intersection of customer insight, product innovation, and commercial strategy, supporting major banks to make smarter, customer-led decisions. Known for its deep financial services expertise and trusted client partnerships, the business delivers research that doesn’t sit on a shelf—it directly shapes marketing, product, and brand strategy across the bank.

As Senior Research Manager, you’ll work closely with the Client Director to manage and grow a flagship banking client. 
This is a highly client-visible role, with direct exposure to senior stakeholders across the client organisation, including:

• Marketing & Insights teams – understanding customer advocacy, strengthening relationships, and powering high-impact acquisition campaigns
• Product teams – identifying growth opportunities, optimising product performance, and shaping customer-led propositions
• Brand & Strategy teams – staying ahead of industry and competitor trends, refining strategic direction, and driving loyalty and market share growth

This opportunity is ideal for an experienced researcher ready to step into a more senior, outward-facing role, with greater ownership of client relationships, stronger influence on strategic thinking, and continued hands-on involvement in high-quality research delivery.
What you’ll bring

• 5+ years’ experience in market research or insights (agency or client-side)
• Strong understanding of the banking and financial services landscape
• Proven experience delivering CX and NPS research and metrics.
• Confident communication and presentation skills, with experience engaging senior stakeholders
• Strong project management capability and commercial awareness
• A collaborative mindset and appetite to deepen client partnerships

What’s on offer

• A supportive, high-performing, and genuinely collaborative team culture
• Direct exposure to tier-1 banking and financial services clients
• Ongoing development and mentoring from senior industry leaders
• Competitive salary package, 26 days leave, plus flexible working arrangements

If you’re ready to take the next step into a senior, client-visible research role where your insights will directly shape customer strategy, product performance, and brand growth, we’d love to hear from you.

Send your CV to Rowan Haylett, Resources Group – rhaylett@resourcesgroup.com
Or call 0449 880 582 for a confidential discussion

About Resources Group
We are the Leading Global Talent Agency for Insights, Analytics & Data Strategy. Our consultants take the time to truly understand your career aims and are dedicated to providing tailored, impartial advice to find you the very best career move. We have access to an unrivalled and exclusive range of job opportunities with trailblazing agencies and blue-chips across Australia, NZ and APAC.
Resources Group’s Diversity and Equality Policy determines that we submit applicants to our clients on the basis of merit and ability, regardless of race, colour, age, disability, family responsibilities, gender, marital status, nationality, religious or political views or affiliations, sexual orientation or socio-economic background.