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Senior Research & Data Consultant - CX + Banking

Job description

Immerse yourself in the business of a leading multinational bank from a dedicated team delivering sharp CX measurement and strategy.
This role needs a data-savvy insights specialist, who can wrangle a large and rich data set to deliver sharp commercial insights on NPS, CX, Brand, Product and Service for the bank, and across the competitor landscape. You’ll enjoy the standard tracking reporting, in addition to a constant stream of fascinating ad hoc data analysis.
A client facing role, you’ll work directly with senior stakeholders to understand the priority business challenges and provide actionable insights to drive business growth.
The role sits in a 50-strong Strategic Data Consultancy, winning awards for their ways of thinking across Strategy, Research, Experience and Technology.
Day to day responsibilities:
  • Deliver a range of bespoke CX and NPS measurement programs using primary survey data
  • Interrogate data to measure the link between company strategy and consumer behaviours
  • Analysis includes regular tracking reporting and ad hoc requests
  • Help establish KPIs to directly influence financial performance, and drive CX strategy
  • Write insightful and succinct reports
  • Develop reporting dashboards and leverage the latest technology
  • Work closely with your team to ensure best-in class client service
What you need to apply: 
  • Minimum 4/5 years of experience in consumer insights and strategy
  • Prior agency experience to have the hands-on research and analysis skills
  • Strong with quantitative survey data, methodologies, and stats packages like Q.
  • Financial Services experience for the win, but open to other Services experience
  • Prior experience of CX/NPS tracking would be gold.
Why should you apply?
  • For the opportunity to embed yourself in a top ASX listed corporate bank
  • Perfect if you love solving problems with data and want a role focused on data and reporting
  • Heaps of leadership and peer support for continued learning and development
  • Life is short. Despite their ambitions, this agency maintains a healthy work and life balance as integral to their values and culture.
  • Total work flexibility with a lovely office for community
  • Extra leave, performance related bonus, tailored L&D, mental health days and a stack of lovely socials.
Interested? If you would like a confidential and advisory career chat about this role or similar opportunities, please send your CV to or call Gemma on +61 (0) 452 417 265.
About Resources Group
We are the Leading Global Talent Agency for Insights, Analytics & Data Strategy. Our consultants take the time to truly understand your career aims and are dedicated to providing tailored, impartial advice to find you the very best career move. We have access to an unrivalled and exclusive range of job opportunities with trailblazing agencies and blue-chips across Australia, NZ and APAC.
Resources Group’s Diversity and Equality Policy determines that we submit applicants to our clients on the basis of merit and ability, regardless of race, colour, age, disability, family responsibilities, gender, marital status, nationality, religious or political views or affiliations, sexual orientation or socio-economic background.