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Insights Consultant - Strategy, Research & CX

Job description

Listed as one of the world’s top 25 most innovative organizations, this boutique Australian consultancy bridges the gap between market research, human-centered design, analytics, and management consulting.
Taking on big & highly strategic commercial client problems, they have collected a shelf of awards for their rigorous methodology-agnostic approaches and consultative recommendations that help top-tier technology, services, and retail clients plan what to do next.
Their team of 40+ experienced researcher psychology, design, and consulting experts are united by their passion for solving the unsolvable and future thinking, drawing upon Research, Insights, Technology, and Behaviour Change.

Research & Insights Consultant
This role sits within the business's most consultative divisions, partnering with a high-profile financial services client portfolio leading their tracking research program.
It’s an impactful, broad-reaching, and methodologically rigorous program shedding light on NPS, CX, Brand, Service Experience, and New Product Development. Additionally, you’ll have exposure to smaller ad-hoc projects across behaviour change, innovation, segmentation, trust, and the competitor landscape for clients within the services, tech, and retail sectors.
This role would suit an experienced quantitative researcher who loves integrating complex data sets, problem-solving, and delivering in-depth insights with a focus on quality and tangible impact.
This role will further your capabilities in the following ways as you:
  • Building trusted client partnerships
  • Solve complex business problems, deeply understanding your client's business
  • Design, manage and lead ongoing quant tracking research programs
  • Triangulate, analyse and integrate complex quant data sets
  • Further your analytical skills – choice modelling, segmentation, regression, max-diff
  • Project management 
  • Deliver monthly tracking reports and ongoing ad-hoc projects
  • Harness new technology – dashboards and CX platforms
  • Present engaging presentations to c-suite executives
The agency's culture is grounded in purpose, flexibility, and long-term commitment to career development, and they've been recognized for their commitment to employee well-being and satisfaction. They offer some of the best benefits in the industry – additional leave, flexible working, social events, health insurance, attendance at conferences, internal & external training sessions, wellness initiatives, and amazing mentors.

The essentials:
  • 5+ years commercial quantitative research/consulting experience
  • Experience delivering the flow of research projects from pitch to delivery
  • Strong technical capabilities using statistical packages – SPSS/Q
  • Engaging presentation and client servicing
  • An ability to deliver insights, reports, and recommendations that drive impact
  • Love of learning with a desire to stretch your thinking across qualitative research, management consulting, design thinking, advanced analytics, and BSCI
To apply, or for any additional information please contact Emily Moser at Resources Group or call me on +61 449 172 882

About Resources Group
We are the Leading Global Talent Agency for Insights, Analytics & Data Strategy. Our consultants take the time to truly understand your career aims and are dedicated to providing tailored, impartial advice to find you the very best career move. We have access to an unrivalled and exclusive range of job opportunities with trailblazing agencies and blue-chips across Australia, NZ and APAC.
Resources Group’s Diversity and Equality Policy determines that we submit applicants to our clients on the basis of merit and ability, regardless of race, colour, age, disability, family responsibilities, gender, marital status, nationality, religious or political views or affiliations, sexual orientation or socio-economic background.