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CX Research Manager - B2B Advisory Firm

Job description

Join a leading B2B advisory firm in their survey research team. Research is but one part of the business which also offers services across events, training, and publications. It’s a small, personal, and highly collaborative team looking for a Research Manager with commercial research credentials to deliver a program of B2B Customer Experience (CX) and Engagement surveys.
This is a virtual role. You can be based anywhere in Australia and enjoy a highly collaborative and flexible work environment with really robust systems and processes. Passionate about research using principles of psychology and behaviour change to make a positive difference to real people.
Your mission:
In a client facing role, you will design and conduct research to deliver insights which help enterprises like ANZ Bank, Anytime Fitness, Australia Post optimise performance, enhance supplier relationships, and deliver a competitive edge.
You will be in your element:
  • Contributing to a friendly and open culture
  • Contributing to your clients’ success by delivering world-class, actionable insights
  • Client relationship building
  • End-to-end delivery of the product – from pitch to presentation
  • Survey writing and online implementation
  • Project management – planning and implementation of the project pipeline
  • Research, analysis, and reporting
  • Client debriefs and presentations
Key responsibilities & Required skills:
  • Solid experience working in commercial market research or data insights
  • Skilled in quantitative market research and data
  • Excellent project management skills
  • BtoB experience preferred
  • Ideally exposure to customer/ service experience research
  • Strong stats skills – SPSS/Excel/Q etc
  • Demonstrated excellence in report writing
  • An engaging presentation style
  • Excellent multitasking and organisational skills
  • Any coding experience would be the icing on the cake!
  Can you come on board and contribute to our client’s success with world-class business insights, whilst also putting smiles on your new colleague’s faces who would love a smart, down to earth team mate to join in their daily banter!
Send your CV to Gemma Lewis (Director, APAC) at Resources Group or call Gemma on 0452417265 for a confidential discussion about this role and other related opportunities.
About Resources Group
We are the Leading Global Talent Agency for Insights, Analytics & Data Strategy. Our consultants take the time to truly understand your career aims and are dedicated to providing tailored, impartial advice to find you the very best career move. We have access to an unrivalled and exclusive range of job opportunities with trailblazing agencies and blue-chips across Australia, NZ and APAC.
Resources Group’s Diversity and Equality Policy determines that we submit applicants to our clients on the basis of merit and ability, regardless of race, colour, age, disability, family responsibilities, gender, marital status, nationality, religious or political views or affiliations, sexual orientation or socio-economic background.