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Senior Research Executive - CX Data Strategist

Job description

The Business:
When it comes to CX Measurement, Strategy and Consulting this Market Research Consultancy is a pioneer. Their 50-strong team recognises that there is no one-size-fits-all approach when it comes to measuring customer experience (CX). Every company and industry has unique challenges and goals and therefore requires a tailored CX metric to accurately measure the link between company strategy and consumer behaviours. Masters at establishing KPIs that directly influence financial performance, they develop customised CX measurement programs that provide actionable insights and drive business growth.
The opportunity:
This role will suit a switched-on quantitative researcher and analyst with a passion for making numbers sing. As a CX Data Strategist, you will drive the analysis, reporting and insight generation for your clients. A stickler for accuracy you ensure that the projects you manage deliver a depth of insight and understanding. You’ll know what tools to use, expertly developing reporting dashboards that lean into the latest technologies.
What’s needed:
  • 4+ years in Quantitative Market Research
  • Advanced skills in Q or SPSS, ideally including experience with choice modelling or regression or max diff
  • Experience analysing survey data
  • Quality-focused and passionate about the accuracy of analysis and reporting
  • Able to write insightful and succinct reports
  • Experience in problem-solving and decision-making for complex projects and technical issues.
  • Experience working with customer satisfaction/NPD is highly desirable
  • Ability to work independently and in a team environment
So if you’re looking for fresh inspiration, then this team of sharp minds can provide it. You’ll enjoy a ‘work-family’ culture that’s nimble, flexible and high-achieving offering lots of perks – market-leading leave policies, ongoing training, top-of-the-range hardware, socials, performance rewards and ultimately flexibility between office and home.

About Resources Group
We are the Leading Global Talent Agency for Insights, Analytics & Data Strategy. Our consultants take the time to truly understand your career aims and are dedicated to providing tailored, impartial advice to find you the very best career move. We have access to an unrivalled and exclusive range of job opportunities with trailblazing agencies and blue-chips across Australia, NZ and APAC.
Resources Group’s Diversity and Equality Policy determines that we submit applicants to our clients on the basis of merit and ability, regardless of race, colour, age, disability, family responsibilities, gender, marital status, nationality, religious or political views or affiliations, sexual orientation or socio-economic background.