Back to jobs

Market Research Director - CX and NPS

Job description

This fast-growing and successful team of CX Insights specialists helps their clients move the needle on the metrics and moments that matter. They are currently looking to hire a Research Director to manage an exciting portfolio of client accounts within the services sectors.
Doing more than just delivering data they help their clients engage around a common CX vision from C-Suite to the frontline. And the partnership doesn’t just end with a report; they work at a deeper level with clients activating insights and embedding the required structure and cultural changes required to drive continuous CX improvement and customer-centricity.
They drive business impact by bringing the information to life through real-time dashboards, compelling communications, activation workshops, storytelling, and target setting.
The team offers CX Research and Consulting services across 4 key pillars:
  1. Relationship CX
  2. Transaction CX
  3. CX Analytics
  4. CX Advisory and Strategy
  Who are you?
  • A CX Research expert with button-down Quantitative Market Research skills
  • A commercially minded client leader who is comfortable operating at the C-Suite level
  • A creative, collaborative problem solver
  • Hungry to learn and driven to stay abreast of the latest thinking and technology in the CX space
  • A coach, manager and mentor who loves to help build capability in others
 In return, you will enjoy a dynamic, fast-growing global research consultancy, 5 weeks of leave, a hybrid work model and many other benefits.

Interested? Please send your CV to or call Rowan at +61449880582 for a confidential discussion about this role and related opportunities.

About Resources Group
We are the Leading Global Talent Agency for Insights, Analytics & Data Strategy. Our consultants take the time to truly understand your career aims and are dedicated to providing tailored, impartial advice to find you the very best career move. We have access to an unrivalled and exclusive range of job opportunities with trailblazing agencies and blue-chips across Australia, NZ and APAC.
Resources Group’s Diversity and Equality Policy determines that we submit applicants to our clients on the basis of merit and ability, regardless of race, colour, age, disability, family responsibilities, gender, marital status, nationality, religious or political views or affiliations, sexual orientation or socio-economic background.