Back to jobs

Client Research Manager – Consumer Research and Insights / Customer Experience

Job description


Client Research Manager – Consumer Research and Insights / Customer Experience

Hampshire/Hybrid/Remote - to £38,000 + Benefits

This medium sized agency uses a combination of custom-built technology and traditional insight expertise to help their clients better understand their customers and how they think, feel, and behave.

Having run customer experience programmes for big-name clients for several years, they now also work in areas such as new product development and shopper understanding and run a number of insight communities. They have an exciting roadmap which means they will continue to develop new and differentiated tools in both qual and quant methodologies, and they are looking to grow their team with researchers who love to collaborate, be creative, and thrive in a fast-paced, diverse environment.

The client services team are focussed on providing clients with value-added insights and providing superior storytelling that will help drive strategic decision making. They build strong partnerships with their clients and they work closely alongside a dedicated operations team who will take charge of the logistical day to day running of projects from a fieldwork perspective. Their client list is broad and extensive, having built up an impressive reputation within customer experience research and insights, and there will be plenty of scope to work across a variety of projects.

To apply for this opportunity, you will be an experienced quantitative researcher confident running both tracking and adhoc projects for high profile clients. You will have a can-do proactive attitude, and experience using primary online research methods.

Why Join?

  • You will be part of an ambitious, technologically driven insights group with a global reach

  • A great company culture focused on collaboration and learning

  • Every other Friday afternoon off throughout the whole year!

  • Flexible working including remote or hybrid and a 35-hour week

  • Access to a prestigious client base and bespoke research programmes

  • Consult with your clients and provide them with “added-value” insights

  • Attractive promotion and development opportunities   

For more information, please send your CV to Cat Biles at Resources Group –

Resources Group’s Diversity and Equality Policy determines that we submit applicants to our clients on the basis of merit and ability, regardless of race, colour, age, disability, family responsibilities, gender, marital status, nationality, religious or political views or affiliations, sexual orientation or socio-economic background.