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Technical Consultant/Survey Programmer - CX Research & Service Design

Job description

Trailblazers in CX, this top technology focused research agency is currently building an elite team of CX experts to help run high profile CX programs for some of Australia’s leading service providers. As a business they don’t offer clients off shelf solutions/platforms. Instead they combine rigorous customer data analytics, with primary research and bespoke consultancy services. Unlike many CX businesses whose offering is built solely around a technology or platform this team of experts get to the heart of the matter for clients, providing added value consultancy that helps clients drive customer acquisition, retention and advocacy.
The role

This role would suit an enthusiastic, experienced Technical Consultant / Survey Programmer who is looking for a new challenge. It will see you owning the technical function of client accounts as you work across a complex and high-profile research program for one of Australia’s largest banks. Liaising with the client directly, as well as the internal project team members and third-party providers, you will consistently execute and deliver the highest level of customer satisfaction whilst building effective, professional working relationships. Managing survey programming, dashboarding and data visualisation and technical systems for your clients you’ll enjoy juggling tasks.
To quality for this exciting opportunity, you will:
  • Demonstrate solid market research technical skills (preferably in customer satisfaction, CX or VOC research)
  • Experience using survey programming and sampling tools – ideally Confirmit and Reportal but all packages considered
  • Have strong attention to detail and exceptional organisational skills
  • Have a solutions driven client focused mentality
  • Be an effective communicator able to manage multiple stakeholder
This company really values their staff and here your success will be rewarded. You’ll be supported in a collaborative environment that provides opportunities for progression and allows you to take control of your work/life balance.
To apply please send your CV to Rowan Haylett at or call Rowan at +61449880582 to learn more.
About Resources Group
We are the Leading Global Talent Agency for Insights, Analytics & Data Strategy. Our consultants take the time to truly understand your career aims and are dedicated to providing tailored, impartial advice to find you the very best career move. We have access to an unrivalled and exclusive range of job opportunities with trailblazing agencies and blue-chips across Australia, NZ and APAC.
Resources Group’s Diversity and Equality Policy determines that we submit applicants to our clients on the basis of merit and ability, regardless of race, colour, age, disability, family responsibilities, gender, marital status, nationality, religious or political views or affiliations, sexual orientation or socio-economic background