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Online Community Insights Manager

Job description

This is a fantastic opportunity for a mid-level market researcher to join the team that manages a high-profile insights community for a leading services brand.
Hosted on a state-of-the-art technology platform, the online community plays a central role in generating insights and market research for the customer experience, marketing, brand, pricing and products teams.
The voice of the customer is at the heart of everything this business does. They recognize the importance of truly understanding their customer's profiles, opinions, behaviours and experiences and internal stakeholders hold the power of research in high regard.
Key Responsibilities:
  • Take accurate research briefs from stakeholders
  • End-to-end management of ad hoc quant and qual research on the community platform
  • Design questionnaires, and moderation guides, prepare survey materials
  • Data analysis and interrogation
  • Prepare story-led presentations
  • Community management and engagement
 Ideal Experience:
  • 3-5 years + market research experience
  • Evidence of building strong client relationships
  • Hands-on analytical and investigative data skills – Q/SPSS
  • Ability to talk about insights that drive business outcomes
  • A clear and engaging communicator
  • Flexible & adaptable team player
 Please note that while the team works fully remotely, to be considered you need to be living in Australia with full working rights.
An attractive benefits package and opportunities for career progression are on offer.
To apply please send your CV to Rowan Haylett at
About Resources Group
We are the Leading Global Talent Agency for Insights, Analytics & Data Strategy. Our consultants take the time to truly understand your career aims and are dedicated to providing tailored, impartial advice to find you the very best career move. We have access to an unrivalled and exclusive range of job opportunities with trailblazing agencies and blue-chips across Australia, NZ and APAC.
Resources Group’s Diversity and Equality Policy determines that we submit applicants to our clients on the basis of merit and ability, regardless of race, colour, age, disability, family responsibilities, gender, marital status, nationality, religious or political views or affiliations, sexual orientation or socio-economic background.