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Market Research Director - Customer Experience Strategy

Job description

This fast-growing and successful team of CX Insights specialists helps their clients move the needle on the metrics and moments that matter. They are currently looking to hire a Research Director to manage an exciting portfolio of client accounts across Technology, Telecom, Retail, Financial Services and Education whilst overseeing a small team of researchers.
Doing more than just delivering data they help their clients engage around a common CX vision from C-Suite to the frontline. And the partnership doesn’t just end with a report; they work at a deeper level with clients activating insights and embedding the required structure and cultural changes required to drive continuous CX improvement and customer-centricity.
They drive business impact by bringing the information to life through real-time dashboards, compelling communications, activation workshops, storytelling, and target setting.
The team offers CX Research and Consulting services across 4 key pillars:
  1. Relationship CX
  2. Transaction CX
  3. CX Analytics
  4. CX Advisory and Strategy
 Who are you?
  • A CX Research expert with button-down Quantitative Market Research skills
  • A commercially minded client leader who is comfortable operating at the C-Suite level
  • A creative, collaborative problem solver
  • Hungry to learn and driven to stay abreast of the latest thinking and technology in the CX space
  • A coach, manager and mentor who loves to help build capability in others
  This business offers an array of exciting benefits including a hybrid work environment, volunteer leave, additional holidays, an employee assistance program, novated car leases, mobile phone allowance, paid parental leave, study support program, professional memberships, a stacked pantry of healthy breakfasts, team lunches and plenty of social activities. Oh, and your Birthday off!
If you are interested to learn more about this exciting role, please send your CV to or call Rowan on +61449880582 to learn more.

About Resources Group
We are the Leading Global Talent Agency for Insights, Analytics & Data Strategy. Our consultants take the time to truly understand your career aims and are dedicated to providing tailored, impartial advice to find you the very best career move. We have access to an unrivalled and exclusive range of job opportunities with trailblazing agencies and blue-chips across Australia, NZ and APAC.
Resources Group’s Diversity and Equality Policy determines that we submit applicants to our clients on the basis of merit and ability, regardless of race, colour, age, disability, family responsibilities, gender, marital status, nationality, religious or political views or affiliations, sexual orientation or socio-economic background.