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Client Research Director - Banking and Financial Servies

Job description

Join the premier provider of comprehensive business intelligence and market research to the financial services industry in Australia.
Central to their success has been their ability to provide insightful, valuable and actionable recommendations. Experts in their sector their advice and insights are tailored to their client’s specific markets and business needs.
Offering a suite of customised research services, large-scale tracking programs and high-end syndicated products what sets them apart from the competition is their core focus on the provision of exceptional client service. It is this customer-centric approach that has seen them secure an enviable portfolio of top banking and financial services brands.
They are currently looking to hire a Senior Client Director to lead the research and consulting teams for one of their tier 1 banking clients.
Your excellent finance and banking experience knowledge means that you will be credible with the client, able to engage them on their level and able to demonstrate an excellent depth of understanding for their business and research needs.
An expert researcher your advanced methodological knowhow, and prior experience of running both tracking and custom CX and NPS research, means you will be able to establish the research products as THE currency for your client when it comes to better understanding their customers, ensuing world-class insights, consistency, data quality and rigour.
You will lead and inspire your team to deliver best practices and you will identify further opportunities to commercialise the business's data and research assets.  A confident communicator you will be able to deliver engaging presentations to audiences of all levels. A people person, you will also be a strong manager and mentor who can inspire and motivate a team.
Selection criteria:
  • 8+ years + of insights or research agency experience
  • Previous experience working with high-profile banking/finance clients
  • High-level business understanding and insight
  • Excellent experience consulting across NPS and CX research
  • Strong people management skills
  • Strong client leadership and presentation skills
  • Leads by example
  • Strong communications skills
In return, you will get to work as part of an organisation that values openness, collaboration, respect and teamwork and which has impressive growth plans.
For more information please send your CV to Rowan Haylett at Resources Group:
About Resources Group
We are the Leading Global Talent Agency for Insights, Analytics & Data Strategy. Our consultants take the time to truly understand your career aims and are dedicated to providing tailored, impartial advice to find you the very best career move. We have access to an unrivalled and exclusive range of job opportunities with trailblazing agencies and blue-chips across Australia, NZ and APAC.
Resources Group’s Diversity and Equality Policy determines that we submit applicants to our clients on the basis of merit and ability, regardless of race, colour, age, disability, family responsibilities, gender, marital status, nationality, religious or political views or affiliations, sexual orientation or socio-economic background.