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Operations Manager - Leading Insights Consultancy

Job description

Unique operations role to sit in a central business role supporting & enhancing core operational efficiencies at an award-winning strategic insights consultancy.
You will oversee daily operations of the business, determining the resources required to deliver the work and find efficiencies through technology and process improvement.
This is a fascinating opportunity to work very closely with the senior leadership team to oversee and evolve company policies and procedural efficiencies, to drive performance and employee experience.
Key responsibilities:
  • Identify and bring about change through stakeholder engagement and collaboration.
  • Instil a best practice mentality, coaching teams in processes and systems
  • Oversee and lead all privacy and data security policies and requirements.
  • Manage ISO certifications and ongoing compliance including training, internal and external documents and audits
  • Manage all policies related to OH&S.
  • Support tender and panel administration including adding content to proposals and quarterly reporting
  • Working at part of the leadership team to promote team cohesion, well-being and culture.
  • Resource management
What are we looking for?
A champion of process! You’ll get kicks out of operational efficiencies and putting clear, well communicated systems and policies in place.
A strong collaborator able to understand the business mechanics and continually evaluate the systems needed and in place.
You need experience in the market research industry with a good understanding of the research cycle and therefore the building blocks that make up the processes, accreditations and data security required.
You’ll be a strong communicator with a proven track record of coming up with effective and timely solutions through facilitation conversations between different stakeholders.
What you’ll love?
The agency lives up to the hype! A hugely successful, national strategic insights consultancy, part of an eminent marketing group, and working with top ASX clients and the Government to deliver solid empirical evidence to inform critical social, business and marketing decisions.
You’ll be surrounded by curious. creative folk solving real world problems. Passionate about data, technology and human behaviour.
Not to mention…
  • Flexible working – WFH and office
  • Additional annual leave + great parental policies
  • New offices coming!
  • Vibrant team culture and events
  • Share options
Please send your CV to or call Gemma on +61 (0) 452417265 for a confidential discussion about this role and related opportunities.
About Resources Group
We are the Leading Global Talent Agency for Insights, Analytics & Data Strategy. Our consultants take the time to truly understand your career aims and are dedicated to providing tailored, impartial advice to find you the very best career move. We have access to an unrivalled and exclusive range of job opportunities with trailblazing agencies and blue-chips across Australia, NZ and APAC.
Resources Group’s Diversity and Equality Policy determines that we submit applicants to our clients on the basis of merit and ability, regardless of race, colour, age, disability, family responsibilities, gender, marital status, nationality, religious or political views or affiliations, sexual orientation or socio-economic background.