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CX Data Strategist - Q/SPSS

Job description

As one of Australia’s most dynamic research agencies, the team here thrive when taking on the big questions and are constantly looking to elevate their thinking and develop new methods of exploring CX Measurement, Strategy and Consulting. They recognise that there is no one-size-fits-all approach when it comes to measuring customer experience (CX), and every business and brand has a unique challenge and goal.

The role:

This role will suit a switched-on quantitative researcher and analyst with strong analytics capabilities. With a genuine love for numbers and a fascination with what makes people tick, you will drive the analysis, reporting and insight generation for your clients. You will work on a range of projects (predominantly in the CX space), and be the expert on what tools to use, how to develop new dashboards and integrate the latest technologies.

What will you need?
  • Agency-side primary research experience with skills in quantitative research, including survey design and analysis of survey data
  • Advanced skills in Q or SPSS
  • Able to write clear, impactful reports
  • Experience working with customer satisfaction/NPD is highly desirable but not essential
  • A great personality! You will be joining a small team of down to earth analytical thinkers with a positive attitude and sense of humour!
Why apply?
  • You will work on challenging yet rewarding initiatives that will truly make a difference to your clients
  • You will become part of a diverse team of highly experienced research, marketing, psychology, design and management consulting experts
  • The opportunity to build upon your already strong technical and analytical capabilities
  • You’ll have the chance to develop skills in new methodologies and ways of thinking, becoming a truly strategic partner to clients
  • The culture is truly brilliant. Open, flexible, and kind with a real emphasis on employee care and development – both from a professional and personal perspective
If you’d like to find out more about this opportunity, please send your CV to Cat Biles at Resources Group on

About Resources Group

We are the Leading Global Talent Agency for Insights, Analytics & Data Strategy. Our consultants take the time to truly understand your career aims and are dedicated to providing tailored, impartial advice to find you the very best career move. We have access to an unrivalled and exclusive range of job opportunities with trailblazing agencies and blue-chips across Australia, NZ and APAC.

Resources Group’s Diversity and Equality Policy determines that we submit applicants to our clients on the basis of merit and ability, regardless of race, colour, age, disability, family responsibilities, gender, marital status, nationality, religious or political views or affiliations, sexual orientation or socio-economic background.