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Insights Project Manager - Customer Experience and VoC

Job description

This customer experience & insights consultancy is an expert at understanding consumers' experiences in real time.

Their technologically advanced dashboard, leading Voice of the Customer program, and tailored research consulting services allow them to bridge the gap between technology and insights. Helping commercial businesses build deeper customer relationships to deliver CX and VoC insights to improve experiences and ROI. 

They have an international footprint with offices in Sydney and London, flexible working, great benefits and the opportunity to sit at the interception of technology, data, insights and consulting.

The role: Insights Project Manager   
This role will see you partnering closely with the business's largest account – a leading financial institution. This exceptionally multifaceted position will combine your project management, operations, account management, research and data analysis capabilities to design, deliver, implement exciting and track CX and VoC programmes and projects and improve customer satisfaction, employee engagement, and UX.
Your days will be a mixture of:
  • Client management – building deep, trusted relationships with internal and external stakeholders.
  • End-to-end project management – overseeing the operational delivery of programs, including fieldwork management, questionnaire development, scripting surveys, quality assurance and ensuring that projects are running smoothly to timeline, budget and scale.
The essentials:  
  • Prior experience in insights, market research, technology, CX, panel platforms or SAAS 
  • Client management and project management experience, able to keep all plates spinning.
  • An inherent interest in insights, technology, and an eye for detail. 
  • VC and VoC experience is advantageous.
If you are interested, please contact Emily Moser at Resources Group or call me at +61 449 172 882 for any additional information/ a confidential chat.

About Resources Group:
We are the Leading Global Talent Agency for Insights, Analytics & Data Strategy. Our consultants take the time to truly understand your career aims and are dedicated to providing tailored, impartial advice to find you the very best career move. We have access to an unrivalled and exclusive range of job opportunities with trailblazing agencies and blue-chips across Australia, NZ and APAC. 
Resources Group’s Diversity and Equality Policy determines that we submit applicants to our clients on the basis of merit and ability, regardless of race, colour, age, disability, family responsibilities, gender, marital status, nationality, religious or political views or affiliations, sexual orientation or socio-economic background.