Insights Manager – Financial, Customer Loyalty
Up to £45,000 + Benefits – London / Homeworking
Customer retention and loyalty is a hot topic. It’s becoming ever increasingly central to brand performance. In such a hyper competitive market, businesses who want to survive and thrive place great emphasis on trying to understand the key drivers. What inspires their customers loyalty? They need to know how to attract and maintain their customer base.
This agency has an enviable track record in the Customer Loyalty space. They are proudly independent and are one of the largest insight agencies in the UK. As an Insights Manager, you’ll play a key role when it comes to managing key client relationships, delivering projects and creating compelling insights that inspire your clients to take action. Both quantitative and qualitative research methods will be utilised. Your key clients will be in the Financial sector, so previous experience in this area would be advantageous although not essential. Line management will feature as part of your role so you will need to be comfortable guiding and supporting a more junior team member. At this level, you’ll also enjoy identifying opportunities for growth within your client portfolio. This may also include helping to develop new products and services.
The company recognises its employees are the key to their success and they are committed to providing a working environment where everyone can reach their full potential. They embrace their company values promoting a meritocratic environment and have an excellent rewards, training and benefits programme.