Customer Experience/ VOC Research Consultant – Leading Strategy Consultancy

Customer Experience/VOC Research Consultant – Leading Strategy Consultancy
Central London (Currently homeworking), £45,000-£55,000 + strong benefits

Would like to use your expertise in customer experience/ voice of the customer research in a true consultancy role rather than the management of customer experience studies? In this position you can move away from the ‘doing’ to focus only on the ‘thinking’ – you won’t run the studies. Using your superior understanding of customer experience data and insight generation skills, you will take the data outputs, integrate this customer data with other research and data sources and translate the findings into insights and recommendations that will impact and help shape brand and customer strategy.

Joining the company as the organisation’s only CX/ voice of the customer expert, you will consult with key client - a highly valued, hugely successful consumer/digital client that has embraced this consultancy’s innovative offering - AI, facial coding, emotional responses and blended approaches - big data sets, social media analysis etc. Whilst dedicated to this client initially its likely you will consult in the longer term across the business on all customer experience matters.

Applications are welcome from experienced quantitative researchers with CX expertise from either an agency/ consultancy or clientside background.

To apply or for further information please contact Deborah Lewis, Director, Resources Group on or call 0207 242 6321.

About Resources Group

With over twenty five years’ experience in the business and offices in London and Sydney, no one has better knowledge of the MR and Insights job market than Resources Group. Our consultants take the time to understand your career aims and are dedicated to providing impartial advice and finding you the best career move, with access to an unrivalled range of opportunities with top employers in the sector.

Resources Group guarantees confidentiality and quality service. No applications are forwarded to third party clients without an applicant’s prior consent.

Resources Group’s Diversity and Equality Policy determines that we submit applicants to our clients on the basis of merit and ability, regardless of race, colour, age, disability, family responsibilities, gender, marital status, nationality, religious or political views or affiliations, sexual orientation or socio-economic background.

Contact Details:
Tel: 020 7242 6321
Contact: Deborah Lewis

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