Senior Research Director – CX Research

$160,000 - $185,000 + super

This top research business is a leading provider of financial services market research and business intelligence and has seen impressive growth year on year.

Central to their success has been their ability to provide insightful, valuable and actionable recommendations. Experts in their sector their advice and insights are tailored to their client’s specific markets and business needs.

Offering a suite of customised research services, large scale tracking programs and high-end syndicated products what sets them apart from the competition is their core focus on the provision of exceptional client service. It is this customer centric approach that has seen them secure an enviable portfolio of top banking and financial services brands.

They are currently looking to hire a Senior Research Director to lead the research and consulting teams for one of their tier 1 banking clients.

Your excellent finance and banking experience knowledge mean that you will be credible with the client, able to engage them on their level and able to demonstrate an excellent depth of understanding for their business and research needs.

An expert researcher you advanced methodological knowhow, and prior experience of running both tracking and custom CX and NPS research, means you will be able to establish this businesses research products as THE currency for your client when it comes to better understanding their customers, ensuing world class insights, consistency, data quality and rigour.

You will lead and inspire your team to deliver best practice and you will identify further opportunities to commercialise the businesses data and research assets. A confident communicator you will be able to deliver engaging presentations to audiences of all levels. A people person, you will also be a strong manager and mentor who is able to inspire and motivate a team.

Selection criteria:

• 10-15 years + in-house / intelligence / research agency experience
• Previous experience of working with high profile banking/finance accounts
• High level business understanding and insight
• Excellent experience of running both tracking and customised NPS and CX research
• Strong people management skills
• Strong proposal writing, analysis and presentation skills
• Leads by example
• Strong presentation skills
• Strong communications skills

In return you will get to work as part of an organisation that values openness, collaboration, respect and teamwork and which has impressive growth plans.

For more information please send your CV to Rowan Haylett at Resources Group:

Contact Details:
Tel: +61 (02) 9051 9966
Contact: Rowan Haylett

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