Qualitative Associate Director –– Voice of the Customer research - International Design Consultancy
Central London - £55,000- £65,000 + strong benefits
This growing insight-driven design consultancy is part of a multinational professional services firm, offering the right candidate a one-of-a-kind opportunity to utilise their traditional qualitative research skills in a highly commercial and specialist environment. This is a truly unique opportunity for a highly astute and commercial researcher to join a consultancy based in the heart of one of London’s trendiest districts.
Working alongside Design Consultants and UX Specialists, you will join a team of established researchers managing a range of bespoke projects (voice of customer and voice of employee), combining deep customer insights with leading-edge design capabilities to deliver business-changing strategies for a varied client-base across technology, media, retail, health and automotive sectors. Methodologies will vary and will include ethnographic research methods, focus groups, depth interviews, as well as online methods.
To apply for this opportunity, you will need extensive experience running a variety of qual ad-hoc projects, ideally gained from within a fast-paced agency environment. Customer experience research and its impact on a client’s business will be a key area of interest to you as will working with e-commerce and digital properties. Commercial acumen will be key, and you will be confident in building strong relationships and presenting to high profile clients as well as have the drive to keep up to date with the latest research tools and initiatives within voice of customer, voice of employee and digital research.
If the above sounds like you and you are on the lookout for a new opportunity within an exciting environment with endless opportunities for progression and development, then please send your CV to Frances Burton at Resources Group (firstname.lastname@example.org). And in return for your skills and experience you will be offered a generous starting salary plus loads of fantastic benefits – an opportunity not to be missed!