Senior Project Manager – Sydney - CX & Service Design

$80,000 - $90,000 + super

Trail blazers in CX, this top independent research agency is currently building an elite team of CX experts having recently won a high profile CX program for one of Australia’s leading service providers. As a business they don’t offer clients off shelf solutions/platforms. Instead they combine rigorous customer data analytics, with primary research and bespoke consultancy services. Unlike many CX businesses whose offering is built solely around a technology or platform this team of experts get to the heart of the matter for clients, providing added value consultancy that helps clients drive customer acquisition, retention and advocacy.

The role

This role would suit an enthusiastic, experienced Senior Project Manager who is looking for a new challenge. It will see you owning the project management function as you work across a complex and high-profile research program for one of Australia’s largest service providers. Liaising with the client directly, as well as the internal project team members and third-party providers, you will consistently execute and deliver the highest level of customer satisfaction whilst building effective, professional working relationships. As a Senior Project Manager you will facilitate the planning and execution of tracker programs and ensure project task activities are completed according to timelines.

To qualify for this exciting opportunity, you will:

• Demonstrate solid market research project management experience (preferably in customer satisfaction, CX or VOC research)
• Have strong attention to detail and exceptional organisational skills
• Be technically confident with prior exposure to CX tools (Qualtrics, MartixCX, Madallia) and survey programming and sampling tools being a distinct advantage
• Have a solutions driven client focused mentality
• Be an effective communicator able to manage multiple stakeholder

This company really values their staff and here your success will be rewarded. You’ll be supported in a collaborative environment that provides opportunities for progression and allows you to take control of your work/life balance. This role also brings great benefits which include: additional annual leave, flexible working opportunities, enhanced parental leave, bonus systems, and social events.

To apply please send your CV to Rowan Haylett at or 0292581121

Contact Details:
Tel: +61 2 9258 1121
Contact: Rowan Haylett

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