Insights Manager – Melbourne - Business/ Customer Service Improvement

Insights Manager – Business/Customer Service Improvement
Melbourne $70,000 - $85,000+SUPER

The Business:

A long established leader in customer experience strategy, this sizeable agency sits in a privileged place in the market as researchers and advisors in business/customer service improvement. Their lengthy client portfolio lists major local and national Australian brands spanning multiple specialist sectors – financial services, education, utilities and government, and their specialist services include market research, strategic consulting, training, and business improvement.

The Culture/Values:

Continually evolving to meet the changing needs of their employees, their values are of accountability, collaboration, customer centricity, curiosity, inspiration and innovation, offering a friendly, genuine and progressive environment.

The Role:

• Insights Managers are full-service researchers with extraordinary attention to detail
• Confident in client facing activities
• Passionate about developing insights from data
• Responsible for end to end accountability from scoping out the projects to questionnaire design, sample and quota planning, field briefing, data analysis and reporting
• Focused on quantitative research methodologies spanning syndicated, tracking and ad hoc research namely – customer experience, employee engagement, mystery shopping and quality improvement, complaint handling, journey mapping and business optimization.

The Requirements:

• Tertiary education
• Minimum 4/5 years + commercial research experience
• Strong quantitative full service research capabilities from brief to debrief
• Well-developed analytical skills
• Efficient problem solving and organization skills
• Confident client facing manner

Progressive Career Opportunities:

Whilst working day to day on research delivery, you’ll stretch and hone your wider consulting skills and knowledge as an industry expert in particular areas of interest – consulting, certain sectors, product development etc.

To apply please contact Gemma Lewis (nee Hughes) or call +61 (0)2 9258 1121.

Contact Details:
Tel: +61 02 9258 1122
Contact: Gemma Lewis

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