Associate Director – Continuous Specialist - Customer Consultancy
Central London, £50 - £55,000 + strong benefits
Do you want to work with a team who will inspire you and take you to greater heights? This full-service customer experience consultancy is well known for its sophisticated and strategic offering, combining high level research and analysis with in-depth sector knowledge to give clients real understanding of their customers. Growth of the business has led to the need for a continuous research specialist to lead a team and work across a range of varied retail, utilities and public sector clients.
This role will allow you to develop an in-depth knowledge of your clients heading up major longitudinal customer satisfaction and experience trackers. This role goes some way beyond the management of the regular reporting process of these continuous studies, as you are involved in bespoke deep-dives, introducing new technology and systems to ensure that your clients are receiving a high standard of insight, and working in close collaboration with your client on commercial strategy and business objectives on a daily basis.
This high-profile position requires a strong client leader who can deliver insights and make pertinent recommendations to influence client marketing. Your background will come from a market research agency and you will demonstrate the necessary ambition and drive to be a future leader in the consultancy.
An excellent package and prospects are on offer, plus the opportunity to develop your career to the top level.
To apply or for further information please contact Deborah Lewis, Director, Resources Group on firstname.lastname@example.org or call 0207 242 6321.
About Resources Group
With over twenty five years’ experience in the business and offices in London and Sydney, no one has better knowledge of the MR and Insights job market than Resources Group. Our consultants take the time to understand your career aims and are dedicated to providing impartial advice and finding you the best career move, with access to an unrivalled range of opportunities with top employers in the sector.
Resources Group guarantees confidentiality and quality service. No applications are forwarded to third party clients without an applicant’s prior consent.