Consultant – VOC
$90,000 plus super
Insights management tool builds Customer Experience and Employee Engagement programmes that links feedback to stakeholders in ‘real-time’ through their customised dashboards. This unique platform and technology enables change and improved employee and customer satisfaction.
Fundamentally they listen to customers and provide their clients pragmatic solutions that facilitate change. They improve customer satisfaction in the moment! Clients are leading Australian Banks and Research Agencies.
The team is looking for a Consultant to join the business, taking on key responsibility for managing client accounts and insight generation. This is the perfect role for an analyst that enjoyed being highly strategic and consultative with clients.
Through analysing Realtime data you will be able to inform where change needs to happen. Your prior experience working in a Market Research / Insights or Big Data consultancy will allow you to really be able to draw out the key nuggets of information.
Prior experience using SQL, SPSS and Confirmit would be highly advantageous. If you are an analyst that is looking to be more involved in client strategy, please get in touch.
To apply, please send your CV to Emily firstname.lastname@example.org or call me on +61 02 9258 1120