Senior Quant Research Consultant – VoC / Digital
£35,000 - £45,000 + Excellent Benefits – London
This consultancy specialises in international digital design and innovation of customer service and experience, working with leading firms across a number of sectors. They help their clients achieve business transformation through the utilisation of a customer-centred approach to design. They aim to understand how customers interact with their client’s businesses and how they could do in the future. They identify and design new products and services, as well as advising their clients on how to optimise their existing operations. They also work with clients to build the internal culture and systems required to be customer-centred on an on-going basis. Clients include Retail banking, telecommunications and gaming and projects are very much focussed on Voice of Customer and Voice of Employee research (both ad-hoc dips and tracking programmes.)
In order to make an immediate impact within the team, you will likely have gained your research experience from within a market research agency or consultancy. Customer satisfaction research and its impact on a client’s business will be a key area of interest to you as will the use of online customer insight techniques. You will similarly enjoy keeping up to date with new research initiatives and developments, with particular emphasis on “voice of the customer” and digital research. In terms of your technical skill set – you will be comfortable when it comes to running all stages of a quantitative research project and you will also be conversant with more advanced statistical techniques. You will also have a flair for presenting insightful client presentations up to a senior level.
In return for your expertise, you can expect to enjoy a strong starting salary and a comprehensive benefits package.
About Resources Group
With over twenty five years’ experience in the business and offices in London and Sydney, no one has better knowledge of the MR and Insights job market than Resources Group. Our consultants take the time to understand your career aims and are dedicated to providing impartial advice and finding you the best career move, with access to an unrivalled range of opportunities with top employers in the sector.