Research Manager – Customer Experience
Hampshire - £Excellent + Benefits
The Company (An Award Winning Agency!)
This agency has won multiple accolades and awards and is a key industry player and thought leader when it comes to providing “voice of the customer” programmes for a prestigious blue-chip client base spanning multiple industry sectors. The programmes are built in-house by a specialist technology software team enabling the agency to operate in a flexible and nimble manner, providing a tailor-made approach to their clients ensuring their specific insight needs are delivered on.
In terms of methodological approach, this agency utilises online surveys, digital communities, mobile communication and social networking to harness customer experience across all touchpoints turning it into valuable consumer insights to help their clients make critical business decisions. The agency has enjoyed strong business growth in recent years and has a clear strategy and vision for continued growth in the future, as they continue to invest heavily in technology and develop a global presence as an international insights pioneer.
The client services team are focussed on providing clients with value-added insights and providing superior storytelling that will help drive strategic decision making. They build strong partnerships with their clients and they work closely alongside a dedicated operations team who will take charge of the logistical day to day running of projects from a fieldwork perspective. Their client list is broad and extensive, having built up an impressive reputation within customer experience research and insights, and there will be plenty of scope to work across a variety of projects.
- You will be part of an ambitious, technologically driven insights group with a global reach
- Access to a prestigious client base and bespoke research programmes
- Consult with your clients and provide them with “added-value” insights
- Attractive promotion and development opportunities