Client Care Manager – London
£37,000 - £45,000 – Accountancy Firm
It is a very exciting time for this accountancy firm as they invest further in systems and people, and focus on their Client Care programme. As part of a newly established Client Development function, you will oversee the care of the firm’s largest and most valuable clients and take responsibility for strengthening these and generating increased revenues.
With support from the partners and the wider Marketing and Business Development team, you will expand and evolve the client care programme through two initiatives which include an online survey-based questionnaire and an independent interview process. As a key influencer within the firm you will have the opportunity to coach stakeholders to work collaboratively to enhance cross-selling opportunities and fully utilise internal systems.
Degree educated, the ideal individual will have proven CRM/Business Development experience most likely from a professional services, financial or related business services firm. You will have a good understanding of cross-selling and strive to partner with clients and be their trusted advisor.
To hear more on this opportunity, p[lease contact Vicky Thomas at Resources Group by sending your CV to firstname.lastname@example.org