Research Account Manager – Customer Experience & Human Experience

Research Account Manager – Customer Experience & Human Experience
Remote (Sydney, Melbourne & Australia wide)
c$90,000 - $100,000 plus superannuation

CX is the fastest growing sector within the insights and research industry - and this agency is at the forefront. Using the latest technology and digital research methods, they deeply understand and predict human behaviour, enabling their clients to build better products, provide superior services, and deliver exceptional human experiences. Their unique services include Customer Insights (online qual and quant), customer experience programs, text analytics, and employee engagement solutions. Unmatched in their reputation, they partner with loved brands within the finance, services, and automotive sector and are continuing to fly.

The role: Research Manager
As a Research Account Manager, you'll manage awesome commercial client accounts from the initial pitch to delivery and implementation. Multifaceted, in your approach, your combine your project management, research, and strong communication skills to translate data into human insights that inform business decisions and ignite growth.

From day one, you'll be responsible for:
• Leading commercial projects end-to-end with a focus on design, implementation, reporting, and delivery
• Adding guidance to research design, presenting, and proposal writing
• Building strong and trusted relationships with clients – being their go-to person
• Managing online communities and qualitative analysis
• Designing quantitative questions
• Strategic insight and data analysis (SPSS or Q)
• Pulling out key nuggets of insights and guiding clients on how to continue to improve their customer and employee experience

As an integral member of the team, it's essential that you have:
• Prior commercial agency experience within Market Research/ Customer Experience /Online Communities/ or Insights
• Hands-on experience (or an interest) managing CX, VoC, or employee experience projects
• An ability to design research projects (either qualitative or quantitative)
• Client service excellent, with proven experience building strong relationships
• An inherent interest in technology and the power of real-time data
• Deep understanding of insights and problem solving
• Inquisitive nature and drive to accelerate your career.

This agency offers an innovative, progressing a forward-thinking culture – made up of some of the smartest minds in the research and insight industry. There is every room to accelerate your career with tailored development plans, progressive benefits, and exposure to high-profile client accounts. Remote working options are available for candidates in Australia with full-working rights. If you are interested, I'd love to connect. To apply, or for additional information, please get in touch with Emily Moser at Resources Group or call me on +61 449 172 882 for details.

About Resources Group
We are the Leading Global Talent Agency for Insights, Analytics & Data Strategy. Our consultants take the time to truly understand your career aims and are dedicated to providing tailored, impartial advice to find you the very best career move. We have access to an unrivalled and exclusive range of job opportunities with trailblazing agencies and blue-chips across Australia, NZ and APAC.

Contact Details:
Tel: +61449172882
Contact: Emily Moser

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