To £40,000; London/Hybrid Working
Really exciting opportunity for a mission-locked social enterprise turned SaaS firm in a key Customer Success Manager/Lead role!
You will lead on software as a service delivery. Initially this will be through delivery to clients as a Customer Success/Support Manager on a range of SaaS based programmes. You will then support the Delivery Management Team to develop achievable scaling plans against growth targets and build, manage and develop a high-performing Customer Success/Support Team.
Ideally you'll have proven experience of leading or establishing a customer support function in a SaaS or digital delivery organisation, experience of developing and implementing new ways of working, and experience setting up performance measurement systems and processes; alongside superlative client service management skills.
Hugely exciting opportunity within a SaaS firm whose engagement services can make a real difference to people's lives and self-esteem! Lovely people to work with too, and a great flexible culture!
For further details contact Carl at Resources Group on firstname.lastname@example.org