Customer Success Manager/ Lead - SaaS Group

To £40,000; London/Hybrid Working

Really exciting opportunity for a mission-locked social enterprise turned SaaS firm in a key Customer Success Manager/Lead role!

You will lead on software as a service delivery. Initially this will be through delivery to clients as a Customer Success/Support Manager on a range of SaaS based programmes. You will then support the Delivery Management Team to develop achievable scaling plans against growth targets and build, manage and develop a high-performing Customer Success/Support Team.

Ideally you'll have proven experience of leading or establishing a customer support function in a SaaS or digital delivery organisation, experience of developing and implementing new ways of working, and experience setting up performance measurement systems and processes; alongside superlative client service management skills.

Hugely exciting opportunity within a SaaS firm whose engagement services can make a real difference to people's lives and self-esteem! Lovely people to work with too, and a great flexible culture!

For further details contact Carl at Resources Group on

Contact Details:
Tel: 0207 242 6321
Contact: carl dines

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