Project Manager / Insight Consultant – Voice of the Customer Insights

Project Manager / Insight Consultant – Voice of the Customer Insights
$70,000 - $80,000 + superannuation

This Customer Experience and Insights consultancy is an expert at connecting businesses with their customers in real-time through their technologically advanced dashboard, Voice of the Customer program, and tailored consulting.
With offices across Sydney and London, the organisation is growing impressively. They have a collaborative culture; they are fun, dynamic, highly consultative, and embrace innovation and technology. There are no egos here, and the business places a large emphasis on career development and flexible working.

The role: Project Manager / Insights Consultant

In a multifaceted role, you will use your strong client and project management skills and analytical ability to translate data into recommendations and insights.

Partnering with a leading financial provider, you’ll become fully integrated into their business and supporting them with implementing change to improve their customer experience, customer satisfaction, employee engagement, and user experience. It’s a super rewarding role; you’ll have a real impact in implementing positive change and shaping your client’s future.

You’ll be responsible for:

• Client account management & lasing with internal and external stakeholders
• End-to-end project management
• Data analysis
• Manipulating, interrogating, and data to find key insights
• Setting up VOC and CX program, providing clients with training and troubleshooting
• Technical reporting
• Insight generation and assisting with client presentations
• Supporting directors on high-profile strategy pieces of work

The essentials:

• Prior insights, consulting, data, or project management experience within technology, online panel, or market research consultancy
• A desire to develop, learn and grow your insights, data, and technology skills
• Voice of the Customer or Customer Experience project experience
• Strong technical and analytical capabilities
• Client management and consulting experience (you can pull key insights out of data and use that to tell a story)
• An inherent interest in insights, technology, and an eye for detail

If you have experience in a research or panel agency and want to join a technology-driven insights consultancy, I’d love to hear from you.

To apply, or for further information, please send your CV to or call me on +61 449 172 882

Contact Details:
Tel: +61449172882
Contact: Emily Moser

You may return to your current search results by clicking here.

This website uses cookies. Read our cookie policy for more information. By continuing to browse this site you are agreeing to our use of cookies.

Latest Job Listings