A fast-growing global insights and data business is looking for a Panel & Community Operations Manager to take ownership of a key capability within their operations function.

This organisation is a recognised leader in financial services research, partnering with major banks, fintechs, and insurers worldwide. With a strong international footprint and a highly collaborative culture, they combine large-scale data with deep industry expertise to deliver impactful, strategic insights.

The Opportunity
This is a newly created role, formed as part of a broader transformation within the operations team. With increased automation and efficiencies across the business, there is now a clear focus on investing in a more strategic, specialist hire to elevate their online panel and community offering.
You’ll play a central role in shaping how their research panels are grown, engaged, and optimised, directly influencing the quality and impact of their core data products.

What You’ll Be Doing

• Manage and grow specialist online research panels and communities
• Develop and implement engagement strategies to boost participation and retention
• Monitor panel performance (response rates, churn, engagement) and drive improvements
• Support and manage relationships with external panel and data partners
• Contribute to the ongoing evolution of panel and community strategy
• Collaborate with internal teams to ensure strong panel utilisation and performance
• Support campaign delivery, communications, and digital engagement initiatives

What We’re Looking For

• Experience working with online panels, communities, or engagement platforms
• Background in insights, digital marketing, community management, or similar
• Exposure to panel providers or supplier management
• Familiarity with tools such as Qualtrics, InMoment, or similar platforms
• Strong communication skills with a data-driven mindset
• Ability to manage multiple projects in a fast-paced environment
• Basic survey scripting or logic experience is advantageous

Why This Role Stands Out

• Work on a highly regarded, market-leading data product
• Newly created role with real scope to shape strategy and impact growth
• High visibility within a global business
• Collaborative, multicultural team environment
• Strong benefits including flexible working, generous leave, and development support

This is a great opportunity for someone looking to step into a more strategic role within panel or community operations, while still remaining hands-on in delivery.

Interested?
Send your CV to Jennifer at Resources Group: jbesanvalle@resourcesgroup.com

About Resources Group
We are the Leading Global Talent Agency for Insights, Analytics & Data Strategy. Our consultants take the time to truly understand your career aims and are dedicated to providing tailored, impartial advice to find you the very best career move. We have access to an unrivalled and exclusive range of job opportunities with trailblazing agencies and blue-chips across Australia, NZ and APAC.
Resources Group’s Diversity and Equality Policy determines that we submit applicants to our clients on the basis of merit and ability, regardless of race, colour, age, disability, family responsibilities, gender, marital status, nationality, religious or political views or affiliations, sexual orientation or socio-economic background.