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Account Director - Social & Commercial Insights & Strategy

Job description

Are you motivated by social work but like to flex your muscles on commercial strategy too?
Can you craft a bespoke research solution? Are you bold, creative and purposeful in your strategic recommendations?
Everyone who works here says the projects are second to none - immersive, varied, and emotive topics to really engage with.
Half the work is social so your market research skills will have a positive effect on the lives of everyday Australians by improving services, communications, and policy.
The other half is sharp commercial projects for ASX banks, insurers, retailers or universities building strategic roadmaps for their brand, innovating new services or re-designing their customer experience.
Either way, it’s all about understanding people, culture, behaviour and being able to put the customer at the centre of decision making.
You'll get to weave quantitative and qualitative methodologies together. Entirely bespoke, you won't find any cookie-cutter research methodologies.
Dive into topics such as:
  1. Brand tracking for a major bank
  2. Understanding behaviour to improve safety around risky driving
  3. Choice modelling for a health insurer
  4. Packing and commercialising opportunities for greener energy
  5. Understanding and changing misuse of emergency services
  6. B2B supplier engagement for a Retailer
Key Responsibilities:
  • Engage long standing client relationships
  • Design multi-method quantitative and qualitative research programs
  • Lead projects and support junior members of staff
  • Weave a narrative from data sets
  • Add top level thinking to all projects and client deliverables
  • Work with the senior management team to highlight new opportunities
  • Positively influence clients with story-led presentations
  • Support thought leadership and innovation
Desirable experience:
  • Prior experience in social or market research (agency side essential)
  • Broad experience of designing ad hoc research from pitch to presentation
  • Core quantitative research skills are key for this role, qual is a nice to have.
  • Curiosity, and passion for learning new topics
  • Happy to work on a mix of mostly social, and some commercial research
  • A problem solver
This role is with a national market & social research agency. They have wow waterfront offices, a collaborative and nurturing style and their people stay long-term because the projects are truly interesting and purpose-driven. Lovely benefits and flexible working on offer.

Would you like to hear more? Please send your CV or contact Gemma Lewis at or call +61 (0)452417265.
About Resources Group
We are the Leading Global Talent Agency for Insights, Analytics & Data Strategy. Our consultants take the time to truly understand your career aims and are dedicated to providing tailored, impartial advice to find you the very best career move. We have access to an unrivalled and exclusive range of job opportunities with trailblazing agencies and blue-chips across Australia, NZ and APAC.
Resources Group’s Diversity and Equality Policy determines that we submit applicants to our clients on the basis of merit and ability, regardless of race, colour, age, disability, family responsibilities, gender, marital status, nationality, religious or political views or affiliations, sexual orientation or socio-economic background.